Shipping policy

Smile Sealer is located in the United States. Standard shipping fees apply.

We primarily ship through USPS, UPS, FedEx, and DHL. However, we reserve the right to use alternative shipping carriers at our discretion. We are not responsible for information which has been entered incorrectly at checkout. If you incorrectly enter your address but do not contact us before your order has been shipped, there will be an additional waiting period as well as an additional shipping charge for the new shipment. 

We do not refund shipping charges on orders in the case of an incorrect shipping address.

Order Fulfillment

Please allow 2-5 business days for processing of your online order. We strive to ship your order as quickly as possible. However, we are unable to guarantee shipping date estimates or promise a product will be received by you within a specific time frame.

Orders are processed Monday through Friday, excluding weekends and major holidays. Orders received over weekends and on holidays will be processed the following business day. After your order has been placed, you will receive an order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Orders shipped via the standard shipping method are typically delivered within 5-7 business days. On occasion, packages can arrive outside of the estimated timeframe due to carrier delays.

Please note, orders shipped to Hawaii and Alaska are typically delivered within 15-20 business days once they are shipped. Please note, on occasion, we have seen delivery times take longer.

If the shipping address provided is ever incorrect or undeliverable, the customer is responsible for an additional handling fee to cover re-packing/re-shipping your new order to be sent to the correct address. Orders shipping to Alaska and Hawaii will incur a higher handling fee.

Currently, we only ship within the United States. We hope to offer international shipping options soon.

You may request an order cancellation as long as the order has not yet begun procession for shipment. Once an order has been moved into processing or has been marked as shipped, it is not able to be cancelled and will need to be returned upon delivery for refund.

If you have a question regarding the status of your order, please reference the order ID provided in your confirmation email and reach out to us at hellosmilesealer@gmail.com. Please allow 48 business hours to receive a response to your inquiry. In the case of an order issue, please allow 48 business hours from confirmation of a request being submitted on your behalf to receive a resolution.